Frequently Asked Questions

Simply upload your family photos, videos, and documents. Our AI technology analyzes the content and can generate narration to bring your memories to life. You can also add your own voice recordings, write journal entries, and organize everything into a beautiful digital family archive. Share securely with family members using our knowledge-based authentication system.

VideoAncestry is perfect for anyone who wants to preserve family memories: parents documenting their children's growth, adult children preserving elderly parents' stories, genealogy enthusiasts building family histories, or anyone looking for a secure, long-term solution for their precious digital memories.

Talking Photos use AI technology to analyze your family photos and generate natural-sounding narration that describes the scene, people, and context. You can also add your own voice recordings to share stories, memories, and context that bring the photos to life for future generations.

Our journal feature lets you write entries about family events, memories, and stories. Link photos and videos to journal entries, organize by date or topic, and create a rich narrative of your family's history. It's like a digital scrapbook combined with a personal blog, preserved forever.

Yes! VideoAncestry includes secure family sharing. You can grant access to specific family members using our knowledge-based authentication system. Set questions only your family would know, ensuring your memories stay private while remaining accessible to those you choose.

We offer several storage tiers to fit your needs, from starter plans for smaller collections to comprehensive plans for extensive family archives. Visit our Pricing page to see current plans and pricing. All plans include our core features: talking photos, journaling, and secure family sharing.

VideoAncestry offers long-term preservation for up to 100 years. Your memories are stored across multiple secure, geographically diverse data centers with three geographically diverse copies of every file. Unlike temporary cloud storage that requires ongoing payments, we're committed to preserving your legacy for generations.

We support common image formats (JPEG, PNG, GIF, WebP, TIFF), video formats (MP4, MOV, AVI, WebM), audio files (MP3, WAV, AAC, OGG, M4A), and documents (PDF, DOC, DOCX, TXT, CSV, RTF). If you have a specific format you'd like to use, contact us and we'll do our best to accommodate it.

We offer a 14-day no-questions-asked refund on any purchase. If you're not satisfied for any reason, simply contact us within 14 days and we'll process a full refund. Our Terms of Service also include a Data Preservation Guarantee with additional protections for your stored content.

Security is very important to the VideoAncestry team. All files are encrypted in transit and at rest using military-grade encryption. We maintain multiple secure data centers across the United States, with international expansion on the way. Your data is protected by multiple independent backup copies and strict access controls.

Only you and family members you explicitly grant access to can view your memories. We use knowledge-based authentication, meaning you set questions that only your family would know the answers to. VideoAncestry staff cannot access your personal content without your explicit permission.

We're committed to long-term preservation. In the unlikely event of service closure, you'll receive advance notice and the ability to download all your content. Our storage infrastructure maintains multiple independent copies with failover systems to ensure your memories remain accessible regardless of company status.

You can name a Legacy Contact who can inherit access to your account and preserved memories. This ensures your family's digital legacy passes to the right person when the time comes. You can set up or change your Legacy Contact from your account settings at any time.

Absolutely. You can export a full copy of all your photos, videos, journal entries, and documents at any time. If you decide to leave, account deletion is available and we'll remove all your content from our systems. You have complete ownership of your data.

No. We will never use your photos, videos, or content to train AI models. Your memories are yours and yours alone. This commitment is written into our Terms of Service and Privacy Policy.

No! VideoAncestry is a web-based platform that works in any modern browser. Simply log in from any device with internet access. We recommend Chrome, Firefox, Safari, or Edge for the best experience. Mobile apps may be available in the future.

Yes! Our website is fully responsive and works great on smartphones and tablets. You can upload photos directly from your phone's camera roll, add journal entries on the go, and share memories with family from any device.

Getting started is easy! Login or sign up to create your free account. Once registered, you can immediately start uploading photos, creating talking memories, and building your family's digital legacy. Check out our pricing plans to choose the storage tier that's right for you.